We strive to send out every order as quickly as possible followingapproval. A number of factors impact how quickly your project can be produced, including the quantity ordered production method (digital vs. ), ink , drying time and finishing. Most projects turn within 3-5 days. When you approve your proof, we will give you an estimated delivery date with any special considerations specific to your order, and taking your selected shipping method into account. If you need your completed project more quickly, our rush fee will remove one day from your production time. This is not applicable to business card orders, as they already have a standard 1-day turn. Please understand that the estimated delivery date is just that. We will do everything in our power to meet this date, but weather, shipping delays and other factors beyond our control may impact our ability to do so.
Special note: Our print and ship time is dependent on the product ordered. Your entire order will ship when all items are ready, even if some items are ready sooner. If you need something shipped more quickly, please place separate orders for items needed more quickly and select faster shipping options or apply the rush fee as needed. See our shipping page for more details regarding shipping transit times and order turnaround.
The most common problem with art upload is file size. Please make sure your artwork is under our 30 MB limit. Consider using file compression (RAR, ZIP) to decrease file size. All artwork should be flattened and at 300. We prefer TIF, JPG, , EPS and AI files. If you are using another piece of software (InDesign, Quark XPress, Publisher, etc), please create a PDF file from your software. In most cases this is done with a File->Save As command, an Export command, or from within your Print dialog. Most of the time, creating a Press Quality PDF will result in a file well below our 30 MB limit. If you continue to have problems, contact us via Live Chat or send an email to firstname.lastname@example.org. We will then send you instructions about uploading your file to our FTP site. When you upload, in the FTP Special Instructions, include your Megastore Printing account name and Order ID. We will contact you within one business day if there are any concerns.
If the fonts, colors or images in your email@example.com. You will receive a response within one business day. Please make sure to state in your email what the issue is so we can suggest corrections. Take a look at our reference library for helpful guides for art and ways to avoid common problems.are not what you expected, there are a few steps you can take. Make sure your art is saved as and all fonts are included or the type has been converted to outlines. Any spot colors will be converted to CMYK in our process, so please keep that in mind when creating your artwork. Spot colors sometimes shift when they are converted to CMYK. If you need assistance adjusting your artwork once you receive your proof, send an email to
You may reach us by email at firstname.lastname@example.org, talk to us with Live Chat through the link at the bottom right corner of the web page, or on the phone at 800-842-0191. We are happy to walk you through placing an order on the website, however, all orders must be placed by the customer.
We offer native design guides for Adobe Photoshop, InDesign and Illustrator. We also offer aformat design guide for use in other software packages. We accept files under 30 MB in TIF, PDF, JPG, PNG, EPS and AI formats. Please do not send transparent or layered files as these may not reproduce correctly. All fonts must be embedded or converted to outlines. Utilize file compression software to decrease file size. We recommend LZW or ZIP compression.
We guarantee our quality. If you are unhappy with your finished product, please take pictures showing the consistent nature of the defect, meaning it occurs more than once in the order. Send the pictures to us via email at email@example.com. We will evaluate the defect and respond within one business day. If the product is deemed defective and it is a Superstore Printing error, we will reprint the order and ship it at our expense. If the product is not deemed defective or if the defect was apparent during proofing, Superstore Printing may at our discretion issue store credit or offer a reprint. All sales are final, and full refunds are only offered at the manager’s discretion.